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For Customer Service, send us an email or fill in the enquiry form below and we will respond shortly or check out the FAQs below, the answer might be there already!

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Frequently Asked Questions

ONCE I SIGN UP HOW DOES IT WORK?

We have all the answers in this article, designed to help you make the most of your Body Holiday adventure.

DO I HAVE TO BOOK IN TO DO THE ONLINE RETREATS?

No! Simply sign up and dive right in! You can access our full library of retreats as soon as you become a member.

CAN I GO TO ANY RETREAT DESTINATION OR DO I HAVE TO PICK ONE?

Once you are a Body Holiday member we consider you a frequent flyer with tickets to all of our retreats around the world. Feel free to complete one-by-one, or dip your toes in all the pools at your leisure.

ARE THE RETREATS LIVE RECORDINGS?

All of Body Holiday is on-demand rather than live so you don’t miss a thing. However we occasionally do live workouts on our instagram. Follow us for updates @bodyholiday_

DO YOU DO IN-PERSON RETREATS?

Watch this space! IRL retreats coming soon. In the meantime, let us know where you want to go on your next Body Holiday retreat.

I’M PRE/POSTNATAL, CAN I COME ON A BODY HOLIDAY BABY MOON?

We love our baby mamas and have a special filter and notes for you on every workout letting you know exactly what workouts you can and can’t do, along with modifications. Watch this space for a Body Holiday online Baby Moon retreat coming soon…

WHEN DO WE GET TO DISCOVER MORE RETREATS AND WORKOUTS?

A new retreat or collection launches approximately every month, each with 10 new workouts. That works out to be a new workout every three days!

I LOVE COMMUNITY. WHERE CAN I CONNECT WITH OTHER BH MEMBERS?

We love community too! There are lots of ways to connect, first follow our social channels @bodyholiday_ on Instagram and @bodyholiday_ on TikTok. Soon you’ll find us popping up with real life events and mini day retreats around the world ~ make sure you follow us on socials and stay subscribed to our email list to be the first to hear about them.

We also love helping connect you with other Body Holiday travellers! If you want to be part of the B.H. community in your local area, send us an email to ciao@bodyholiday.world and we’ll link you up with your neighbours.

WHAT DO I DO IF A PAYMENT FAILS?

You will get an email notification, and your card will automatically be retried every two days. If you need to change your payment details, see ‘Update my payment method’ in the FAQ below.

CAN I SWITCH MY MEMBERSHIP TYPE?

Yes you can! To switch from a 3 month to an annual membership, click on the user icon in the top right of the nav to go to your account. Click the ‘subscriptions’ button and to the right of your active subscription, click on the ‘change plan’ option. Select the option you want to choose, and you will be informed of your new plan details.

HOW DO I UPDATE MY PAYMENT METHOD?

Click on the user icon in the top right of the nav to go to your account. Click the ‘subscriptions’ button and to the right of your active subscription, click on the ‘update’ option. Fill out your payment details and press submit.

HOW DO I CANCEL MY MEMBERSHIP?

Click on the user icon in the top right of the nav to go to your account. Click the ‘subscriptions’ button and to the right of your active subscription, click on the ‘cancel’ option. Be aware that if you have the 3 month membership, you will not be able to cancel until the 3 months is up.

DO YOU HAVE ANY BH MERCH?

Body Holiday merch and equipment coming soo In the meantime, if you would like recommendations on how to find the best exercise props, email us at ciao@bodyholiday.world

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